There is no doubt that great people excel at their jobs. But what happens when that person gets ill or simply leaves? There are many dangers in relying on just that one star player within your practice. In fact, great practice management is not about having great people – it is about having great systems. So, imagine what your practice could achieve if you had the right systems in place to build a whole team of star players?

This week, Tracy Penn talks about the power of a winning team and how you can build one.