Have you seen an increase in cancellations in the past year?
Many practices have, and it appears to be an alarming and increasing trend. What is equally alarming however, is that many practices around the country who complain about it, have absolutely no procedures in place to combat this.
Late cancellations, or worse – “no shows” can leave big gaps in the diary and can massively impact on the day’s production, staff costs and overall morale of the dentists.
In this week’s video, Tracy Penn sheds some light into such troubles by sharing some insights on how to reduce cancellations radically. And the best part is – it’s easy to implement and can be achieved by any team with the right training.