She began her career as a Practice Manager and over the years has helped dentists and their team to create a solid foundation for growth. Having stabilized the organizational dynamics, structures and systems, she shifted her focus to patient care and managing doctor-patient relationships. She studied with Sandy Roth and ProSynergy Dental Communications and successfully created the position of Patient Facilitator (Patient Care Coordinator) based on ProSynergy’s behavioural principles. Along with her Oasis and Centaur Dental Software experience, Tracy brings her knowledge and expertise to Best Practice, where she works closely with dentists and practice managers in dental practices throughout Australia.
Tracy’s style is gracious and professional while simultaneously strong, determined and clear. Her clients experience her as committed to understanding their goals and ensuring that the uniqueness of each individual practice is preserved yet strengthened.
She is a frequent speaker at dental meetings where her dynamic speaking presence delivers practical, real-world training in skills essential to achieve remarkable results. Tracy now leads a talented team of in-office consultants who bring to each practice a comprehensive approach to solving real everyday challenges they might face.